Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to dhk22, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the dhk22 website and all associated services, including casino games, cricket betting, slots, crash games, and live casino. By registering an account, accessing any page, or placing any wager on dhk22, you unconditionally agree to these Terms & Conditions. If you do not accept these terms in full, you must not use the platform.

dhk22 reserves the right to update or amend these Terms & Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the revised terms. Players are encouraged to review this page regularly to remain informed of any changes.

2. Eligibility and Age Restrictions

To open an account and use dhk22, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. dhk22 enforces strict age verification during registration and may request supporting documentation at any time.
• You must be a real person acting on your own behalf. Registering on behalf of another individual, a corporation, or a third party is strictly prohibited.
• You must not be a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your local laws permit participation.
• You must not be a current employee, contractor, or immediate family member of an employee of dhk22 or any affiliated company.

3. Account Registration and Verification

Every player must register a single, individual account. Duplicate accounts are not permitted. When creating your account, you must provide accurate, truthful, and complete personal information. dhk22 employs Know Your Customer (KYC) procedures and may require verification of identity before processing withdrawals or significant deposits. The following documents may be requested:

• National Identity Card (NID) or valid passport
• Proof of address such as a utility bill or bank statement issued within the last three months
• Screenshot or confirmation of the payment method used for deposits (e.g., bKash mobile number registered in your name)
• Any additional documents that dhk22 deems necessary to comply with its internal anti-fraud and anti-money-laundering standards

4. Deposits, Withdrawals, and Payment Methods

dhk22 supports a range of local and international payment channels to serve the Bangladesh market. All transactions are conducted in Bangladeshi Taka (BDT). Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The following conditions apply to all financial transactions on the platform:

• A minimum deposit of ৳500 is required to activate your account and access real-money gaming features.
• Withdrawals are processed within 24 to 72 hours subject to successful KYC verification. dhk22 reserves the right to request additional verification before approving any withdrawal request.
• All deposits and withdrawals must use a payment account registered under your own verified name. Third-party payment accounts are not accepted and may result in account suspension.
• dhk22 does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g., bKash, Nagad) may apply their own transaction charges independently.

dhk22 is committed to fast, transparent, and secure financial processing. Any suspicious transaction patterns may be flagged for additional review under our anti-fraud protocols.

5. Bonuses, Promotions, and Wagering Requirements

dhk22 offers welcome bonuses, reload bonuses, free spins, cashback, and seasonal promotions throughout the year. All bonuses are subject to the following standard conditions:

• Each bonus carries its own wagering requirement (rollover), which specifies how many times the bonus amount must be staked before a withdrawal can be requested. The specific rollover for each promotion is detailed on the individual offer page.
• Bonuses are non-transferable and may only be used by the account holder in whose name they were credited. Sharing or transferring bonuses between accounts is prohibited.
• dhk22 reserves the right to withdraw, amend, or cancel any bonus at any time if there is evidence of abuse, collusion, use of automated tools, or other forms of irregular play.
• Free spin winnings are capped as specified on the individual promotion page. Any winnings exceeding the cap will be forfeited automatically.

6. Prohibited Conduct and Account Termination

To protect the integrity of the platform and the interests of all legitimate players, dhk22 strictly prohibits the following actions:

• Opening more than one account (multi-accounting). All duplicate accounts will be closed, and any funds or bonuses associated with them will be forfeited.
• Using bots, scripts, automated software, AI tools, or any other mechanical advantage to gain an unfair edge in any game, betting market, or promotional offer.
• Engaging in fraudulent chargebacks, money laundering, match-fixing, or any activity that is illegal under applicable law, including Bangladeshi legislation.

7. Intellectual Property

All content on the dhk22 platform — including but not limited to logos, game interfaces, graphic designs, software, text, databases, and promotional materials — is the exclusive intellectual property of dhk22 or its licensed content providers. Users are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. The following restrictions apply:

• You may not reproduce, distribute, publicly display, or create derivative works from any dhk22 content without explicit prior written consent.
• You may not scrape, data-mine, or systematically extract data from the platform using automated means.
• The brand name "dhk22", associated trademarks, and all platform logos are proprietary marks and may not be used in any form without written permission.
• Any unauthorised use of dhk22 intellectual property may result in legal action under applicable intellectual property and commercial laws.

8. Privacy and Data Protection

dhk22 is committed to protecting your personal data in accordance with our Privacy Policy. All information you provide during registration and account use is handled with strict confidentiality. SSL encryption is applied to all data transmissions between your device and our servers. We do not sell, rent, or share your personal information with third parties except where required by law or necessary for the operation of our payment processing and KYC verification partners.

For full details on how dhk22 collects, stores, and processes your data, please review our Privacy Policy page.

9. Responsible Gaming Commitment

dhk22 takes responsible gaming seriously. Our platform is designed for entertainment purposes only, and we encourage all players to gamble within their means. We offer practical tools to help you manage your play:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you fund your account.
• Self-exclusion: Voluntarily suspend your dhk22 account for a defined cooling-off period of 30, 90, or 180 days, or indefinitely.
• Session reminders: Configure play-time alerts that notify you when you have been active on the platform for a set duration.

10. Limitation of Liability and Disclaimers

dhk22 provides its platform on an "as is" and "as available" basis. While we strive to maintain continuous uptime, we do not guarantee uninterrupted access and accept no liability for losses arising from technical downtime, game malfunctions, server errors, or connectivity issues beyond our reasonable control. All gaming outcomes are determined by certified RNG algorithms and are not subject to manipulation by dhk22 or any third party.

To the maximum extent permitted by applicable law, dhk22's aggregate liability for any claim arising from your use of the platform shall not exceed the total net deposits made by you in the thirty-day period preceding the claim. dhk22 is not liable for any indirect, incidental, consequential, or punitive damages.

11. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the principles of international online gaming law applicable in the jurisdiction in which dhk22 operates. Any dispute arising from your use of the platform that cannot be resolved through our customer support channels will be referred to binding arbitration. By using dhk22, you waive your right to participate in any class-action lawsuit or class-wide arbitration in relation to the platform. dhk22's decision on all matters relating to your account, including disputes over game outcomes and bonus eligibility, shall be final and binding, provided that such decision is made in good faith and in accordance with these Terms & Conditions.

12. Contact and Support

If you have any questions about these Terms & Conditions, or if you wish to raise a concern regarding your account, a transaction, or a game outcome, please contact our support team. Our customer support team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh. You can reach us by email at [email protected]. Please allow up to 48 hours for a response to detailed account enquiries. dhk22 is committed to resolving all legitimate complaints fairly and promptly.